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Data protection

data protection

Nanée takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

It is usually possible to use the website without providing personal data. Insofar as personal data (e.g. name, address or email address) is collected on our website, this is always done on a voluntary basis as far as possible. These data will not be passed on to third parties without your express consent.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. A complete protection of the data against access by third parties is not possible. For this reason, every person concerned is free to transmit personal data to us in alternative ways, for example by telephone.

1. Definitions

The data protection declaration of is based on the terms used by the European legislator for directives and regulations when the General Data Protection Regulation (GDPR) was adopted. Our data protection declaration should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terms used in advance.

We use the following terms in this data protection declaration and on our website:

1.1.) Personal data
Personal data is all information that relates to an identified or identifiable natural person (hereinafter "data subject"). A natural person is considered to be identifiable who, directly or indirectly, in particular by means of assignment to an identifier such as a name, to an identification number, to location data, to an online identifier or to one or more special characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person can be identified.

1.2.) Affected person
The person concerned is any identified or identifiable natural person whose personal data is processed by the person responsible for processing.

1.3.) Processing
Processing is any process carried out with or without the help of automated procedures or any such series of processes in connection with personal data, such as the collection, recording, organization, ordering, storage, adaptation or change, reading, querying, use, Disclosure through transmission, dissemination or any other form of provision, comparison or linking, restriction, deletion or destruction.

1.4.) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of restricting their future processing.

1.5.) Profiling
Profiling is any type of automated processing of personal data that consists of using this personal data to evaluate certain personal aspects that relate to a natural person, in particular aspects relating to work performance, economic situation, health, personal To analyze or predict the preferences, interests, reliability, behavior, whereabouts or relocation of this natural person.

1.6.) Pseudonymization
Pseudonymisation is the processing of personal data in a way in which the personal data can no longer be assigned to a specific data subject without the use of additional information, provided that this additional information is stored separately and is subject to technical and organizational measures that ensure that the personal data cannot be assigned to an identified or identifiable natural person.

1.7.) Responsible person or person responsible for processing
The person responsible or the person responsible for processing is the natural or legal person, public authority, agency or other body that alone or jointly with others decides on the purposes and means of processing personal data. If the purposes and means of this processing are specified by Union law or the law of the member states, the person responsible or the specific criteria for his appointment can be provided for in accordance with Union law or the law of the member states.

1.8.) Processors
Processor is a natural or legal person, authority, institution or other body that processes personal data on behalf of the person responsible.

1.9.) Recipient
The recipient is a natural or legal person, authority, institution or other body to which personal data is disclosed, regardless of whether it is a third party or not. Authorities that may receive personal data as part of a specific investigation under Union law or the law of the member states are not considered recipients.

1.10.) Third
A third party is a natural or legal person, public authority, agency or body other than the data subject, the person responsible, the processor and the persons who are authorized to process the personal data under the direct responsibility of the person responsible or the processor.

1.11.) Consent
Consent is any voluntary, informed and unambiguous declaration of intent given by the person concerned for the specific case in the form of a declaration or other unambiguous affirmative action with which the person concerned indicates that they consent to the processing of their personal data is.

2. Name and address of the person responsible

2.1.)   By ordering tickets or other items (sending the items collected in the shopping cart) and accepting the order by means of a confirmation email from NANÉE Music, the purchase contract between the customer and, if applicable, the organizer and NANÉE Music is concluded. The confirmation e-mail is mandatory and is sent automatically by the system, as the shop only offers tickets and items for sale that are generally available.


2.2.)  The customer must ensure that access to the confirmation e-mail is not prevented by technical devices (e.g. spam filters) that lie within the sphere of influence of the customer or third parties commissioned by him (e.g. Internet service provider).

2.3.)  In the case of payment methods that lead to effective payment immediately following the order (PayPal, payment provider, credit card payment), the customer's payment to NANÉE Music is deemed acceptance of the customer's order by NANÉE Music and thus the conclusion of a contract.

2.4.)  The following applies to tickets: The organizer is responsible for providing detailed information on events (here special performing artists, dates/times, prices), who enters this data independently into the NANÉE Music system. NANÉE Music does not guarantee the correctness of this information, but NANÉE Music always endeavors to check this information - as far as possible - and to correct it if necessary.


3.1.)   The purchase price for tickets consists of the ticket price of the organizer, the presale fee and any shipping and payment costs that may be incurred as an option. The total price resulting from the sum of these individual amounts is communicated to the customer both in the final shopping cart view and in the obligatory confirmation e-mail. The actual ticket price does not have to correspond to the price shown on the tickets. The decisive factor for the actual ticket price is the price shown on the NANÉE Music shop platform, if applicable in the NANÉE Music shop templates on the organizer's website, and the price shown on the NANÉE Music invoice.


3.2.)  The total purchase price for all items, including tickets, is due for payment immediately after the confirmation email has been sent.

3.3.)  If direct debit, PayPal, credit card or a payment provider was selected as the payment method and the payment request is returned by the bank or the payment provider due to insufficient funds or an objection, the resulting costs, but at least a processing fee of EUR 10.00, will be charged at the expense of the buyer. The buyer is at liberty to prove NANÉE Music a correspondingly lower damage.

3.4.)  All prices are gross sales prices. A value added tax is not charged according to §19 UStG (small business regulation).


4.1.)   After receipt of payment, the items and tickets will be shipped by NANÉE Music.


4.2.)  If the items purchased are not tickets, they will be sent to the postal address specified when ordering. If a shipment cannot be delivered due to incorrect address information provided by the end customer, the end customer shall bear any costs incurred for a repeat shipment.

4.3.)  If the items purchased are tickets, shipping depends on the type of tickets purchased. The goods will then be sent either to the postal address specified when ordering or to the e-mail address specified when ordering.

4.4.)  The customer must ensure that access to the confirmation e-mail and tickets is not prevented by technical devices (e.g. spam filters) that lie within the sphere of influence of the customer or third parties commissioned by him (e.g. Internet service provider).


5.1.)   If, after an order has been confirmed by NANÉE Music, it turns out that one or more tickets or individual items are not available, the purchase contract will be reversed. As a result of the reversal, all parties will receive back services already rendered. As a rule, this will affect the repayment of amounts already paid by the end customer. The repayment will be made immediately by bank transfer.


5.2.)  If an event for which the end customer has purchased tickets via NANÉE Music is cancelled, NANÉE Music will endeavor to organize the repayment of the purchase price already paid, provided that the amount has not yet been paid to the organizer. However, NANÉE Music is generally not entitled to a refund of the purchase price, since the contract for the purchase of tickets for the event itself is between the end customer and the organizer.

5.3.)  If a refund of the ticket price is not possible, NANÉE Music will endeavor to provide the end customer with all of the organizer's data that is required to recover the purchase price.

5.4.)  A refund of the presale fees resulting from the purchase is excluded, provided that the presale service has been provided in any case. This can be assumed if the tickets have already been sent – electronically or by post.


6.1.)  In any case, NANÉE Music is liable without limitation under the Product Liability Act for damage caused intentionally or through gross negligence, for fraudulent concealment of defects, as well as for damage resulting from injury to life, limb or health. Liability for damage resulting from the breach of a guarantee is also unlimited.

6.2.)   In the event of a breach of essential contractual obligations (so-called cardinal obligations) which is only based on simple negligence, NANÉE Music's liability is limited to compensation for the foreseeable, contract-typical damage.

6.3.)  Otherwise, NANÉE Music is not liable for damage caused by simple negligence. The right of the customer to withdraw from the contract due to a breach of duty for which the organizer or NANÉE Music is not responsible and which does not result from a defect in the goods is excluded.

6.4.)  Insofar as the liability of NANÉE Music is excluded or limited according to the above paragraphs, this also applies to the liability of NANÉE Music's vicarious agents.


7.1.)  In addition to these general terms and conditions (GTC), the organiser's own general terms and conditions that go beyond this may also apply, as well as possibly house rules that are part of the contract. It is the end customer's obligation to inform themselves about these further conditions. NANÉE Music has no influence whatsoever on the content of the general terms and conditions and the organizer's house rules.

7.2.)   NANÉE Music is entitled to cancel a customer's order for which an order number has already been allocated (unilateral right of withdrawal) if the customer violates the conditions set up by the organizer and/or NANÉE Music, which were referred to during the advance sale , or tries to circumvent them. The declaration of cancellation / withdrawal can also be made implicitly by crediting the amounts paid. In addition, NANÉE Music or the promoter reserves the right to block individual accounts in suspicious cases.


8.1.)  Access authorization is not acquired if a commercial intermediary or representative is involved.

8.2.)   The third party may not pay a higher price than the price shown on the ticket plus a maximum of 25% for ancillary costs (e.g. postage, shipping, brokerage costs) and must assume all rights and obligations from the contract for attending the event - including the ban on resale. Access authorization is not transferable if it is sold in a package with other goods/services whose price share is higher than 25% of the price shown on the card.


Possession of the ticket does not constitute a right of access to the event. Access is granted to those who have acquired the right to visit themselves from the organizer. Tickets reported lost, stolen, or resold at a premium will be suspended.


It is only the law of the Federal Republic of Germany.


The general terms and conditions of NANÉE Music apply to all sales. The inclusion of the customer's general terms and conditions is expressly rejected.


Status: Hamburg, 10/2021


The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at Our e-mail address can be found in our imprint. We are neither obliged nor willing to participate in the dispute resolution process.



You can revoke your contractual declaration within two weeks in text form (e.g. letter, fax, e-mail) without giving reasons or - if the item is left to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before the goods are received by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations in accordance with § 312 c Para. 2 BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:


NANEE Music 

Spannskamp 23 c

22527 Hamburg 


Fax: +49 (0) 40 - 2190 3840



In the event of an effective revocation, the services received by both parties are to be returned and any benefits (e.g. interest) surrendered. If you cannot return the services received to us in whole or in part, or only in a deteriorated condition, you may have to pay us compensation for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to their inspection - as you would have been able to do in a retail shop. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if it were your property and refraining from anything that would impair its value. Items that can be sent by parcel post are to be returned at our expense and risk. Items that cannot be sent by parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.


According to § 312 b. III Section 6 Services in the leisure sector and thus also the ticket (advance) sale for these. We expressly point out that the return of such tickets in the course of a cancellation request and the associated impossibility of attending an event does not result in the repayment of the payment already made for the ticket purchase and the associated fees.

7. Data protection provisions on the application and use of Google Analytics

(with anonymization function)

The person responsible for processing has integrated the Google Analytics component (with anonymization function) on this website. Google Analytics is a web analysis service. Web analysis is the gathering, collection and evaluation of data on the behavior of visitors to websites. A web analysis service collects, among other things, data on the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. A web analysis is mainly used to optimize a website and for a cost-benefit analysis of Internet advertising

The operating company of the Google Analytics component is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
The person responsible for processing uses the addition "_gat._anonymizeIp" for web analysis via Google Analytics. By means of this addition, the IP address of the Internet connection of the person concerned is shortened and anonymized by Google if our Internet pages are accessed from a member state of the European Union or from another state party to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Google uses the data and information obtained, among other things, to evaluate the use of our website, to compile online reports for us that show the activities on our website, and to provide other services related to the use of our website.

Google Analytics places a cookie on the information technology system of the person concerned. What cookies are has already been explained above. By setting the cookie, Google is enabled to analyze the use of our website. Every time one of the individual pages of this website is accessed, which is operated by the person responsible for processing and on which a Google Analytics component has been integrated, the Internet browser on the information technology system of the person concerned is automatically triggered by the respective Google Analytics component To transmit data to Google for the purpose of online analysis. As part of this technical process, Google gains knowledge of personal data, such as the IP address of the person concerned, which Google uses, among other things, to trace the origin of the visitors and clicks.
The cookie is used to store personal information, such as the access time, the location from which access originated and the frequency of visits to our website by the person concerned. Each time you visit our website, this personal data, including the IP address of the Internet connection used by the person concerned, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass this personal data collected through the technical process on to third parties.
The person concerned can prevent the setting of cookies by our website, as already shown above, at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the internet browser used would also prevent Google from setting a cookie on the information technology system of the person concerned. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Furthermore, the data subject has the option of objecting to the collection of the data generated by Google Analytics relating to the use of this website and the processing of this data by Google and to prevent this. To do this, the person concerned must download and install a browser add-on from the link

This browser add-on informs Google Analytics via JavaScript that no data or information on website visits may be transmitted to Google Analytics. The installation of the browser add-on is considered an objection by Google. If the information technology system of the person concerned is deleted, formatted or reinstalled at a later point in time, the person concerned must reinstall the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the person concerned or another person who is attributable to their sphere of influence, there is the option of reinstalling or reactivating the browser add-on.

Further information and the applicable data protection provisions of Google can be found at and at Google Analytics is explained in more detail under this link

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